At Suraksha Construction and Developers, we aim to deliver high-quality products and services to our customers. This Refund Policy is designed to outline the conditions under which refunds or replacements may be considered, while protecting the interests of our business. By engaging with our services or purchasing our products, you agree to the terms of this policy.

1. General Policy

All sales are final unless explicitly stated otherwise in this policy. Refunds or replacements will only be processed under specific circumstances related to defective materials or verified service issues, as outlined below. We reserve the right to assess each request on a case-by-case basis to ensure fairness and compliance with this policy.

2. Non-Refundable Circumstances

No refunds will be issued under the following conditions:

• Damage caused during transportation. Customers are responsible for inspecting products upon delivery and reporting any transport-related damage to the carrier immediately.
• Damage due to improper handling, storage, installation, or misuse by the customer or any third party.
• Custom-made, bespoke, or specially ordered products, unless they are defective due to material quality.
• Change of mind or dissatisfaction with the product after delivery, unless it falls under the replacement criteria below.
• Products or services used beyond their intended purpose or not in accordance with provided instructions.

3. Replacement for Defective Materials

We will consider a replacement for products found to have defects in material quality, subject to the following conditions:

• The defect must be reported within 7 business days from the date of delivery.
• The product must be unused, unaltered, and in its original condition, except for the reported defect.
• Customers must provide proof of purchase (e.g., order number, receipt) and photographic evidence of the defect.
• The defect must be verified by our quality control team upon inspection.

If approved, a replacement will be provided at no additional cost to the customer. Replacement items will be shipped within 7-14 business days, subject to availability. Refunds will not be issued in lieu of replacements unless the product is unavailable and the defect is confirmed to be due to our fault.

4. Service-Related Issues

For services provided (e.g., construction, installation, or landscaping), we will address issues related to workmanship or service quality, provided:

• The issue is reported within 7 business days of service completion.
• The issue is directly attributable to our workmanship and not due to external factors, such as customer modifications or environmental conditions.
• Evidence of the issue (e.g., photos or detailed descriptions) is provided for review.

If verified, we will rectify the issue at no additional cost. Refunds for services are at our sole discretion and will only be considered if rectification is not feasible.

5. Process for Requesting a Replacement

To request a replacement, please follow these steps:

• Contact our customer service team at +91 63895 33863 or via email at info@surakshaconstruction.com.
• Provide your order number, a detailed description of the issue, and supporting evidence (e.g., photographs).
• Allow 3-5 business days for our team to review your request and schedule an inspection, if necessary.

Failure to comply with these requirements may result in the denial of your request.

6. Limitation of Liability

Suraksha Construction and Developers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the cost of the product or service purchased, and we reserve the right to offer replacements or repairs as the sole remedy for any issues.

7. Policy Modifications

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Continued use of our services or products after changes are posted constitutes acceptance of the revised policy.

8. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.

9. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

Suraksha Construction and Developers
Varanasi, Uttar Pradesh, India
Phone: +91 63895 33863
Email: info@surakshaconstruction.com

Last Updated: August 28, 2025